21 Years of Experience 25,000+ Happy Customers 11 Showrooms Nationwide ISO 9001 Certified
21 Years of Experience 25,000+ Happy Customers 11 Showrooms Nationwide ISO 9001 Certified
1300 399 875
1300 399 875

Caravan Deposit FAQ

Pay Your Deposit with Greater Confidence

Found your perfect home away from home? The next step is securing your dream Ezytrail caravan with a deposit.

Paying a deposit is an important step, so we want to ensure that you clearly understand how your deposit is handled and which payment arrangements apply.

Explore the FAQs below to learn about Ezytrail’s deposit terms, available payment methods and our merchant prepayment arrangement with Bank of Melbourne for eligible card deposits.

Buying a Caravan
  • Deposit Information and FAQs
What kind of deposit do I need in order to secure an Ezytrail caravan?

Before we can place your caravan order into production, you’ll need to pay a deposit equal to 10% of the purchase price.

Is my deposit refundable?

When you pay a deposit, you acknowledge that it helps cover the reasonable costs we incur in preparing your order. These may include administration, purchasing, reserving stock, production planning and the potential loss of another sale.

If you cancel your order or do not complete the purchase, we may retain some or all of the deposit in accordance with your sale agreement.

What is Ezytrail’s customer prepayment management arrangement with Bank of Melbourne?

Ezytrail takes the security of customer prepayments seriously. We have established a customer prepayment management arrangement with Bank of Melbourne and regularly monitor card prepayments and related risks. The arrangement is designed to give customers greater confidence when making an eligible card prepayment.

The arrangement applies only to eligible card deposits processed through an approved Bank of Melbourne POS/EFTPOS terminal at an Ezytrail branch or participating caravan show or expo.

If you later have concerns about an eligible card transaction, you may contact your card issuer to request a transaction review or chargeback. Eligibility and the final outcome are determined by your card issuer under the applicable card rules.

Which deposits are not covered by the Bank of Melbourne arrangement?

The arrangement does not apply to any deposit paid through the Ezytrail website, including an online card payment or Klarna. It also does not apply to bank transfers, cash, bank cheques, or any other payment method.

If you are unsure whether the arrangement applies to your proposed payment, please contact an Ezytrail branch before paying your deposit.

Does Bank of Melbourne hold my deposit?

No. Your payment is made to Ezytrail. The merchant prepayment arrangement is not an escrow or trust account.

When is the balance due?

You must pay the remaining balance of the caravan price at the time of delivery.

All payments, including the deposit, any instalments and the remaining balance, must be made by:

  • Cash or bank cheque delivered in person to Ezytrail’s business address listed in the Order; or
  • Electronic funds transfer to the nominated bank account listed on your invoice.